Privacy Policy

Information we collect

• Account/contact: name, email, username, password (stored hashed), support messages.
• Gameplay and community: game progress, settings, achievements, in-game actions; content you submit (e.g., chat, posts) if enabled.
• Device/usage: IP address, device identifiers, browser type, OS, app version, pages/screens viewed, timestamps, crash logs, performance data.
• Purchases: if you buy something, payment is processed by a third-party processor; we receive purchase/transaction details (not full card numbers).
• Cookies/SDKs: cookies and similar technologies for essential functions, preferences, security, and analytics.

How we use information

• Provide and operate the Services, including account login, gameplay features, and customer support.
• Personalize content, remember preferences, and maintain session/security.
• Analytics, debugging, and improving performance and features.
• Send service-related notices; marketing emails only where you opt in or where permitted (you can unsubscribe anytime).
• Prevent fraud, enforce our terms, and comply with law.

How we share information

We may share information with: (a) service providers (hosting, analytics, customer support, email delivery, payment processing) under contractual obligations; (b) authorities or others as required by law or to protect rights/safety; (c) successors in a merger, acquisition, or asset sale.

Cookies and analytics choices

You can control cookies through your browser settings and may be able to opt out of certain analytics via in-product settings (if available). Some features may not work without essential cookies. If your browser offers a Global Privacy Control (GPC) signal, we will treat it as an opt-out of sale/sharing where required by applicable law.

Data retention

We keep personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. We may retain de-identified/aggregated data longer.

Your U.S. privacy rights and choices

Depending on your state of residence, you may have rights to request access, deletion, correction, or a copy of certain personal information, and to opt out of targeted advertising or the "sale"/"sharing" of personal information (as those terms are defined by applicable law). California residents may also have the right to limit use/disclosure of sensitive personal information where applicable. To make a request, contact us at contact@crystalgrovehouse.com. We may verify your request and, where permitted, decline requests (e.g., to protect others or comply with law).

Children

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided us personal information, contact us so we can delete it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure.

Changes

We may update this Policy from time to time. We will post the updated version on this page and revise the "Last updated" date.